Shipping policy

Thank you for shopping with Dominion Rods. The following information explains how we process and ship your order.

Order Processing

Orders are typically processed within 3-5 business days of payment confirmation. You will receive a tracking number by email once your order ships. Orders placed on weekends or holidays will be processed the next business day.

Domestic (US) Shipping

Shipping rates within the United States are calculated based on two zones:

• Zone 1: Florida, Alabama, Arkansas, Mississippi, Tennessee, Kentucky, West Virginia, Virginia, North Carolina, South Carolina, Georgia, Pennsylvania, and New Jersey.
• Zone 2: All other US destinations, including Alaska, Hawaii, Puerto Rico, Guam, and APO/FPO/DPO addresses.

Shipping rates for the applicable zone are displayed at checkout. The carrier and service level used for US orders are selected at the discretion of Dominion Rods to provide the most reliable and cost effective delivery for your shipment.

Free shipping over $1,000 is only applicable to domestic (US) customers on select Dominion products.

International Shipping

We ship to a range of international destinations. Applicable duties, taxes, and import fees are calculated and collected at checkout so that there are no surprise charges upon delivery. International transit times vary based on destination and customs processing, and any delays caused by customs are outside of our control.

Lithium Battery and Hazmat Shipping

Products containing lithium batteries (including the Dominion E-Rod®) are subject to applicable hazardous materials shipping regulations. Certain shipping methods or international destinations may be restricted. We will use a compliant shipping method for all such products.

Lost or Damaged Shipments

If your order arrives damaged, is missing items, or fails to arrive, please contact us at info@dominionrods.com as soon as possible so we can work with the carrier to resolve the issue. Please retain all original packaging in the event a damage claim needs to be filed.

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address at checkout. Dominion Rods is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information. Reshipment of returned packages may incur additional shipping charges.

Contact

For any shipping questions, please email info@dominionrods.com